Technical Engagement Engineer

GrapeCity

Sendai, Japan

2 years ago

None

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Headquarters: Sendai, Japan
URL: https://www.grapecity.com/

Summary:

This position is responsible for engaging with our internal staff and external customers, while working remotely from your home, to support and advocate the full GrapeCity’s product line across a variety of platforms.

Primary Duties and Responsibilities:

Provide accurate, thorough, and timely technical support to customers via phone, and internal ticketing system
Develop and maintain a thorough understanding of GrapeCity product line and related business functions
Effectively communicate solutions, support benefits, and product value via product overviews, demonstrations, and sample applications for customers and distribution partners
Provide internal support to the Sales and Support teams
Create content for the GrapeCity community (knowledgebase articles, FAQs, and blog posts)
Develop proof of concept and sample applications for delivery to existing and potential customers demonstrating the use of GrapeCity product lines
Perform functional testing of GrapeCity products, samples, websites and documentation
Complete assigned tasks for internal and external projects
Participate in community events (code camps, trade shows)
Other duties as assigned in support of the organization

Education and/or Experience:

College degree or equivalent experience
At least one year of experience in technical support or related customer service experience
Experience working directly with a sales team providing pre-sales support
Experience with Visual Studio .NET (C# and/or Visual Basic)

Specialized Knowledge, Skills and Abilities:

Excellent verbal and written communication skills
Excellent customer service skills
Excellent troubleshooting and problem solving skills
Strong computer skills including familiarity with other MS development technologies (ASP.NET, ActiveX, Silverlight, WPF)
Familiarity with SQL, Oracle or Access
Familiarity with HTML5, JavaScript, jQuery and/or CSS
Ability to work independently as well as part of a team
Possess a high standard of ethical conduct

Benefits:

Company paid medical, dental and vision insurance, HSA contributions, FSA options
401k match, Life Insurance, AD&D, STD, LTD, EAP
Competitive PTO, remote wellness budget, educational budget

About GrapeCity

GrapeCity Developer Solutions provides customers with the premier studio of innovative UI software controls, tools, and solutions including deep functionality reporting, analysis, and spreadsheet platforms. We help our customers develop rich applications in Windows Forms, WPF, ASP.NET, ASP.NET Web Forms, Silverlight, UWP, Xamarin, or ActiveX. Across all our software products and services, our focus is on helping our customers achieve their goals. Our key principles: thoroughly understanding our customers' business objectives, maintaining a strong emphasis on quality, and adhering to the highest ethical standards – serve as the foundation for everything we do. The GrapeCity concept, loosely translated from its Japanese origins, invokes a sense of togetherness. “One person alone can only accomplish so much, but together a group of talented and focused people with a myriad of talents and specialties can accomplish the impossible.”

With headquarters in Sendai Japan and team members in the USA, China, South Korea, India, and many more countries throughout the world, we are looking to hire energetic, passionate, and highly skilled professionals who are devoted to maximizing the benefits of technology for our customers. The work environment is one that fosters honesty, integrity, commitment, and teamwork. If you are ready to take on technology challenges, work on the cutting edge of application development and help clients turn ideas into solutions, then we want to hear from you!

GrapeCity is proud to be an equal opportunity employer and supports workplace diversity.

To apply: https://weworkremotely.com/remote-jobs/grapecity-technical-engagement-engineer